Returns & Refunds Policy

Thank you for supporting Discover Your Divine Design. Each item in our store is produced specifically for you once an order is placed. Because of this made-to-order process, our return policy differs from traditional retail stores.

Please review the policy below before placing an order.

Made-to-Order Products

All merchandise offered through the Discover Your Divine Design store is produced on demand once an order is placed. This allows us to avoid overproduction and offer a wide range of items without maintaining inventory.

Because each item is created specifically for the customer, we generally cannot accept returns or exchanges for reasons such as selecting the wrong size, color, or model.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 30 days of receiving your order and include:

• Your order number
• A brief description of the issue
• A photo showing the problem

Once reviewed, we will arrange a replacement or refund when appropriate.

Issues caused during manufacturing or fulfillment are covered and handled at no additional cost to you.

Lost Packages

If your package appears to be lost in transit, please contact us. We will investigate the shipment and work with the carrier to determine the next steps.

Lost shipments reported within 30 days of the estimated delivery date may qualify for replacement.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is entered and the package is returned to the fulfillment facility, we can arrange reshipment once the correct address is provided. Additional shipping costs may apply.

Size Exchanges

Because items are produced individually for each order, we are generally unable to offer size exchanges.

If you are unsure about sizing, please review the sizing charts included with apparel items before placing your order.

Refunds

Refunds are issued in situations where:

• An item arrives damaged or defective
• An incorrect item was sent
• A replacement cannot be fulfilled

Approved refunds will be returned to the original payment method used during checkout.

Please allow several business days for your financial institution to process the refund once issued.

How to Request Assistance

If you experience an issue with your order, please contact us with the details of the situation.

Include:

• Order number
• Description of the issue
• Photos if applicable

We are committed to resolving legitimate issues fairly and quickly.

A Note on Intentional Purchasing

The Discover Your Divine Design store exists as an extension of the message of the book—encouraging people to live intentionally and on purpose.

We ask customers to approach purchases the same way: thoughtfully and intentionally. Doing so allows us to maintain a sustainable made-to-order process that avoids waste and overproduction.

If you need assistance with an order, we are always happy to help.

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